At SOS Smartphone, we are committed to protecting your privacy and ensuring the security of any personal information you provide when using our website and services. This Privacy Policy outlines how we collect, use, and protect your personal data. By using our website sossmartphone.space and services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information necessary to provide our services effectively. This may include, but is not limited to:
- Contact Information: Name, email address, phone number, and mailing address.
- Device Information: Details about your smartphone, including model, operating system, and reported issues.
- Payment Information: Payment details when you purchase services through our website or in person.
- Usage Data: Information related to how you use our website, such as IP address, browser type, and browsing patterns (collected via cookies and analytics tools).
2. How We Use Your Information
We use the information collected to:
- Provide Repair Services: We use your contact and device information to process repair requests, communicate with you, and complete the repair.
- Improve Our Services: Analyzing customer feedback and usage patterns helps us enhance the quality of our services.
- Process Payments: Securely process transactions for services provided.
- Customer Support: Respond to your inquiries and provide assistance as needed.
- Marketing & Communication: With your consent, we may send you promotional materials, updates, and special offers. You can opt out at any time.
3. Data Protection
We take the security of your personal data seriously and implement industry-standard measures to protect it from unauthorized access, alteration, or disclosure. Our website uses encryption and secure payment gateways to safeguard any sensitive information you provide.
4. Cookies and Tracking Technologies
Our website uses cookies to collect usage data and enhance your browsing experience. Cookies are small text files stored on your device that help us understand user preferences and website performance. You can adjust your browser settings to block or delete cookies, but this may affect your ability to use certain features of our website.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party partners, such as payment processors or IT service providers, to help deliver our services.
- Legal Compliance: We may disclose your information if required by law or if necessary to protect our legal rights or the safety of others.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request the correction of any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your data when it is no longer necessary for the purposes it was collected.
- Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the messages.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to the Privacy Policy
SOS Smartphone reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
- Email: contact@sossmartphone.space
- Phone: +33953560478 / +1 (336) 951-3427
- Address: 66 Rue du Commerce, 75015 Paris, France
We value your trust and are committed to safeguarding your privacy while providing exceptional repair services at SOS Smartphone.