Welcome to SOS Smartphone. By accessing and using our website, services, and products, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.
1. General Terms
These Terms and Conditions govern the use of our website sossmartphone.space and the services provided by SOS Smartphone. By using our services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree to these terms, please do not use our services.
2. Service Agreement
When you request repair services from SOS Smartphone, you agree to provide accurate details regarding your device and the issues you are experiencing. You also authorize us to access your device for diagnostic and repair purposes.
- Repair Process: Upon receiving your device, our technicians will assess the issue and provide an estimated cost for the repair. We will proceed with the repair only after obtaining your approval.
- Turnaround Time: While we strive to complete repairs as quickly as possible, the time may vary depending on the complexity of the issue.
- Parts & Warranty: We use high-quality replacement parts for all repairs. All hardware repairs come with a limited warranty, typically covering 90 days from the date of service. The warranty does not cover physical or liquid damage after the repair is completed.
3. Payment
Payment for services must be made upon the completion of the repair, unless otherwise agreed upon. We accept major credit cards, debit cards, and cash. All payments are final, and refunds are not offered for services once completed, except in cases where our warranty terms apply.
4. Data & Privacy
While we take precautions to protect your data, SOS Smartphone is not responsible for any data loss during the repair process. We recommend that customers back up their data before bringing in their device for repair.
- Privacy Policy: We respect your privacy and ensure that any personal information you provide is handled securely. We do not share or sell your personal data to third parties.
5. Liability
While we take the utmost care in handling your device, SOS Smartphone is not responsible for any pre-existing issues, additional damage, or any failure of the device not caused by our repair process. In the event of a mishap during a repair, our liability is limited to the cost of the repair or replacement of the affected part.
6. Cancellation Policy
Customers may cancel their service request before the repair process begins. Once we have started work on your device, cancellation is not possible, and full charges will apply.
7. Third-Party Links
Our website may contain links to third-party websites or services. We do not control or endorse the content on those websites, and we are not responsible for any damages or losses related to the use of those external sites.
8. Changes to Terms
SOS Smartphone reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
9. Governing Law
These Terms and Conditions are governed by the laws of France. Any disputes arising from or related to the use of our services will be subject to the jurisdiction of the courts in Paris, France.